Hi! I'm Pascal Azócar.
Over the past decade, I’ve helped startups and global companies strengthen customer relationships, scale operations, and expand internationally. With a background in Customer Success and Localization, I bring a systems-driven approach to solving real business challenges—from onboarding and retention to launching in new markets. I'm bilingual in Spanish and English, and have supported teams across Latin America, Europe, and the U.S.
Whether designing a new customer success workflow or building an automated system, my goal is the same: help teams deliver better customer experiences that drive growth. You can learn more about me on LinkedIn.
Ready to work together? Book a free 30-minute strategy call to see if we're a good fit. You can always email me at hello.pascalcx@gmail.com, too.
What I Offer
Customer Success Foundations
Design onboarding flows, retention systems, and health score models that scale. Ideal for early-stage teams building Customer Success from scratch.
CX Process Audits
Have a Customer Success system that feels messy? I’ll audit what you have and recommend a clean, scalable path forward.
Hands-On Project & Freelance Support
Need help building a QBR deck, reviewing vendor options, or coaching a new CSM? I offer flexible, project-based support where you need it most.
Why Work With Me
You don’t need a bloated team or months of planning to scale smarter—you just need systems that work, and a partner who’s done it before.
Here’s what I bring to every project:
Trusted by Teams and Leaders
“Pascal was instrumental in guiding our multi-site translation project—spanning multiple websites and stakeholders. He brought clarity, kept everything on track, and made it feel easy. Truly a collaborative partner.”
Content Marketing Manager, Acosta Group
“Pascal helped me ramp up with clarity and patience—and the automation tools he built improved our efficiency significantly. He leads with integrity and deep expertise in localization and customer success.”
Benzhen Hu – Globalization, OKX
“Pascal has a gift for turning data into clear, client-ready insights. He’s incredibly responsive and one of the most positive teammates I’ve worked with.”
Alina Bashynska – Account Manager, BLEND
“Pascal brings structure, insight, and patience to everything he does. His project leadership and holistic thinking made a real impact across teams.”
Alejandro Diaz-Garcia – Globalization, Cloudflare
How We’ll Work Together
Step 1: Book a Free 30-Minute Strategy Call
We’ll talk about your current challenges, where you’re stuck, and what kind of systems or support would make a difference. Book your free strategy call now.
Step 2: Custom Proposal or Package Fit
After the call, I’ll send a quick summary and recommend a project-based package or ongoing support plan—based on your goals and team structure.
Step 3: Kickoff & Collaboration
We start small and move fast. I’ll lead the process and collaborate with your team to make sure we build solutions that actually work for you.
Step 4: Delivery, Wrap-Up & Handoff
You’ll walk away with clear deliverables, ready-to-use tools, and a roadmap you can keep building on—with or without me.
